Parents: Click here to Contact a Teacher

(Note: Students should contact teachers through the messaging link in itsLearning.)

Student Tips for Virtual Learning

How to Update Microsoft Teams and get all of the features

How to correctly join a Microsoft Teams meeting online

Need Technical Help?

Here is some guidance on getting past the most common issues:

1) "Website blocked", "This page cannot be reached" or "Lightspeed error" when trying to access assigned work:

School laptops use the "Lightspeed" filter to block inappropriate content. These errors mean that the filter is not connected. To correct this, do the following

• Begin first by completely shutting down the laptop and restarting.
• When the sign-in screen comes up, DO NOT LOG IN YET. First, click the wireless signal icon in the bottom right and connect to your wireless network. Wait until the network is "Connected" before continuing.
• Now, log into the laptop as usual. If you open a web browser, it should work now. (Check both Chrome and Edge. Use one if the other doesn't work.)

2) If you have questions about assignments or teacher directions or logging into a resource assigned by a teacher, please contact them.

·         Parents: Click here to Contact a Teacher

·        Students should contact teachers through messages in itsLearning.

3) Need technical help?

·        Parents: Click here to access the RCPS Technical Help Resources

·        Students: Login into ClassLink to find the Student Tech Help

For technical assistance questions that are not answered above, you may call and leave a message with the RCPS district HelpDesk: 770-860-4259.

Additionally, if there is damage or issues with the student laptop that are preventing completion of schoolwork, you can call the school at 770-388-5675 to make an appointment to bring the device in for exchange/repair.